Services Are Bought, Not Sold: Rethinking Professional Sales with Greg Alexander
This conversation challenges the traditional approach to selling professional services and offers a fresh perspective from Greg Alexander, founder of Collective 54 and author of The Boutique: How to Start, Scale, and Sell a Professional Services...
This conversation challenges the traditional approach to selling professional services and offers a fresh perspective from Greg Alexander, founder of Collective 54 and author of The Boutique: How to Start, Scale, and Sell a Professional Services Firm. Talking with host Tom Schwab, Greg shares his insight that products are sold, but services are bought, a distinction that changes everything about how service-based businesses should approach marketing and sales.
If you’ve ever struggled to communicate your value or found that traditional sales tactics don’t resonate with your clients, this conversation is for you. Greg explains why selling expertise is fundamentally different from selling a product and how trust, relationships, and experience drive success in the professional services industry. We dive into practical strategies for building trust, shortening the sales cycle, and positioning yourself effectively to attract the right clients.
Timestamps From This Episode:
[02:15] Understanding client needs using a consultative approach.
[07:21] How service companies can engage clients faster than product companies.
[10:36] Importance of involving the delivery team in the sales process for services.
[17:00] Why podcasting effectively markets services by providing a multidimensional experience.
[23:33] Individualized learning paths for prospects.
[27:35] The difference between transactional customer relationships and community-based peer interactions.
Resources From This Episode:
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